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Email: View EMAIL Account Settings

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In this article we are going to demonstrate how to access the configuration settings for an email account. These are the settings that you will input your respective email client to allow it the configured email addresses.

      • View the account settings in SiteAdmin
      • View the account settings in cPanel

      • Viewing the account settings in SiteAdmin


        This demo assumes you are already logged into SiteAdmin.

        1) Click the Email Accounts link located in the Email section of the left menu.

        2) Click the Gear for the email account you wish to see the configuration settings for.

        That’s it! You now have access to all the configuration settings you will need to setup your email client. Please note that this popup does not contain your email password for security reasons. If you do not remember your email password, please see the related items section at the bottom of this page.


        Viewing the account settings in cPanel


        In this article we are going to demonstrate how to access the configuration settings for an email account.

        This demo assumes you are already logged into cPanel.

        1) Click the Email Accounts link located in the Email section of the panel.

        2) Click the More drop-down menu for the email account you wish to see the configuration settings for.

        3) Click the Configure Email Client link located in the drop-down menu.

        That’s it! You now have access to all the configuration settings you will need to setup your email client. Please note that this page does not contain your email password for security reasons.If you do not remember your email password, please see the related items section at the bottom of this page.


SMTP Authentication at Site5

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For added security and spam protection, we’ve ensured that pop-before-smtp connections are disabled on our servers. What this means is that every outbound mail connection (SMTP connection) must be authenticated and can not just be sent without logging in.

Of course, having this added layer of security does produce errors when connections are not made properly. If your email is being sent using a connection that has not been authenticated, you may see an error such as this:

[12.34.56.789]:49593 is not permitted to relay through this server without authentication.. Please check the message recipient emailrecipient@example.com and try again.

If you do run into a problem such as this, the solution would be to ensure SMTP Authentication is enabled within your email app or script. If you have difficulties configuring SMTP authentication within your email client, please feel free to reach out to our support staff!

Once SMTP authentication has been enabled in your mail client, you should see no further problems sending mail!

Email: Editing SMTP Settings In Your Email Client

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1) Outlook Express
2) Outlook 98 and 2000
3) Outlook 2002 and 2003
4) Outlook 2007
5) Outlook 2010
6) Mac Mail for OS X
7) Outlook 2011 (Mac)Outlook 2011 (Mac)
8) Mac Mail for iPhone

While we have many other posts explaining how to set up a new email account in your mail client, there are times when you would need to alter the settings for an existing email address in your mail client. We’ve provided quick steps below to update your SMTP settings in a variety of widely used mail clients.

Outlook Express

  1. From the Tools menu, choose “Accounts.”
  2. Select the “Mail” tab.
  3. Double-click the email account you need to update. (i.e. mail.yourdomain.com).
  4. Select the “Servers” tab.
  5. Check the box next to “My Server Requires Authentication.”
  6. Click “Ok.”

Outlook ’98 and 2000

  1. From the Tools menu, choose “Accounts.”
  2. Select email account you need to update. (i.e. mail.yourdomain.com).
  3. Click “Properties”.
  4. Select the “Servers” tab.
  5. Check the box next to “My Server Requires Authentication.”
  6. Click “Ok.”

Outlook 2002 and 2003

  1. From the Tools menu, select “Email Accounts.”
  2. Select “View or change existing email accounts” and click “Next.”
  3. Select your Email account and click the “Change” button on the right.
  4. Click the “More Settings” button in the bottom-right corner of the E-Mail Accounts window.
  5. In the Internet Email Settings window, click the “Outgoing Server” tab.
  6. Check the box next to “My outgoing server (SMTP) requires authentication.”

Outlook 2007

  1. From the Tools menu, select “Account Settings.”
  2. Select your Email account and click the “Change” button.
  3. Click the “More Settings” button in the bottom-right corner of the E-Mail Accounts window.
  4. In the Internet Email Settings window, click the “Outgoing Server” tab.
  5. Check that the box next to “My outgoing server (SMTP) requires authentication” is checked and “use same settings as my incoming mail server” is selected.

Outlook 2010

  1. From the File menu, select “Info” and choose “Account Settings.”
  2. Select your Email account and click the “Change” button.
  3. Click the “More Settings…” button in the bottom-right corner of the E-Mail Accounts window.
  4. In the Internet Email Settings window, click the “Outgoing Server” tab.
  5. Check that the box next to “My outgoing server (SMTP) requires authentication” is checked and “use same settings as my incoming mail server” is selected.

Mac Mail for OS X

  1. Open Mac Mail.
  2. From the “Mail” menu, choose “Preferences.”
  3. Click the “Accounts” icon at the top of the window.
  4. Next to “Outgoing Mail Server (SMTP):” click on the drop-down menu and go to “Edit SMTP Server List”
  5. Check to make sure you have the correct SMTP server selected at the top.
  6. Verify that “Authentication” is set to “Password.”
  7. If the “User Name” and “Password” fields are not set, enter your full email address as the username, and your password.
  8. Click “Ok.”
  9. Close the accounts window by clicking on the red circle in the far upper left hand corner of the “Accounts” window.
  10. Mac Mail will ask you if you wish to save your changes, make sure to click the “Save” button.

Outlook 2011 (Mac)

  1. Click Tools then select Accounts.
  2. Select your account.
  3. Click to select Override default port box under the Outgoing server.
  4. Change the outgoing server port to 587 for SSL
  5. Click the More Options button.
  6. In the Authentication drop down box, click to select Use Incoming Server Info.
  7. Click “OK”.
  8. Close the Accounts window.

Mac Mail (iPhone)

  1. From the Home screen click ‘Settings’ and then ‘Mail, Contacts, Calendars’
  2. Select the email account you wanted to modify.
  3. Scroll down to ‘Outgoing Mail Server’ and click ‘SMTP’.
  4. Click on the ‘Primary Server’ and make sure the slider is ‘ON’
  5. In the ‘Authentication’ section set it to ‘Password’
  6. Go back to the main ‘Settings’ page and then get out of the config all-together.

cPanel FormMail Support

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Due to being severely outdated and highly insecure at this point in time, we have decided to remove cPanel FormMail CGI scripts from our servers. While cPanel formmail will no longer be available, there are many alternatives which provide the same functionality while being more secure, whether that is within existing platforms such as WordPress or by using third party applications.

We wanted to provide you with an example alternative that would work on our servers with no problems at all. Following the steps below will have your FormMail script configured and ready for use.

  • Download the FormMail template script from Matt’s Script Archive
  • Unpack the archive and ensure the FormMail.pl script is placed in your public_html/cgi-bin/ folder.
  • There is now just one line you would need to alter:
    • @referers = (‘yourdomain.com’,’YOUR_IP’); – replace these fields with your specific site/domain information
  • Change the permissions on your FormMail.pl script to 755 and that’s it! Your script is ready for use!

Note: If you find that your script is not executing properly, please attempt renaming the file to FormMail.cgi, this may provide better results

The FormMail template script is highly customizable and the steps we’ve provided above give you the most basic setup. If you wished to customize your FormMail script further, you can view further examples and instructions here.

Exporting and importing emails through Webmail

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Site5 offers three different webmail clients (Horde, RoundCube and Squirrelmail) for viewing and management of your email accounts. Of these three, only Horde allows the import and export of email. This article will walk you through the basic steps to perform these actions.

Log into your webmail and select Horde as your client. This article gives details on how to do this:


How to Create a New Folder in Horde

You may import mail into any folder, including your inbox. However, for ease of management you might find it useful to create a separate folder for imported mail – for instance, to keep all mail exported from another host separate from your current mail structure.

To create a mail folder in Horde:

  1. Left-click the Folder Actions icon in the left menu:

  2. Left-click Create Mailbox.
  3. In the “Create mailbox” popup, enter the name of the new folder and click OK:

  4. Your new folder will now appear in Horde’s left column:


How to Import Email

Your email should be in a .mbox or .eml file to be imported into Horde. Unzip your file first if you were provided a .zip file.

To import your emails via Horde:

  1. Right-click the folder into which you wish to import messages:

  2. On the next screen, left-click Import:

  3. In the popup, browse to the target file and click OK:

  4. A successful import will display a green message bar with details:

    A failed import attempt will display a red error bar:

    (This usually results from trying to import a zipped or corrupted file.)


How to Export Email

It is generally a good idea to create backups of important email folders, and Horde’s export function allows you to do this readily.

To export your email via Horde:

  1. Right-click the folder from which you wish to export messages. For instance, to export your inbox contents, right-click the Inbox icon in the left menu.
  2. On the next screen, left-click Export:

  3. The resulting popup will allow you to select to download either an uncompressed or a .zip-compressed .mbox file:

  4. Click OK in the popup window to start the download of the .mbox or zip file.
Note: The export function will not provide feedback messages. The .mbox or .zip file will be created in the download folder per your browser settings.

Email: Setup Email in Blackberry

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Before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless provider. Please contact your wireless provider if you experience any trouble sending or receiving emails

Setting Up Email for BlackBerry 6 or 7 OS

Set-up email for your BlackBerry:

  1. Click the Setup icon on the main screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS(Terms of Service) and provide the email address and password the email account you created in cPanel.

It can take up to 30 minutes before you can start receiving emails.

Set-up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the main screen.
  2. Select the Setup Wizard.
  3. Select I want to create or add an email address on the email setup screen.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS and provide the email address and password for the email you created in cPanel

Known Issues

Enter Settings Manually

If you create a BlackBerry account with the same username and password as your cPanel account, there can be a major conflict.

When an email account is set-up on BIS, you are prompted for only 2 things: an email address and password. If both the email and username exist and the passwords are the same, BlackBerry will accept this data and sync the phone with the account’s default email address instead of your Site5 email address.

The issue can be resolved by giving BlackBerry a fake password. When email client cannot authenticate, you will be prompted to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, and select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

The workaround will allow BIS to sync with the proper account.

Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the above steps if you continue to have difficulty setting up your email account.

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options > Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

The steps above should sync your blackberry device with your carrier’s wireless network.

Google Mail Fetcher

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Why use a Mail Fetcher versus an Email Forwarder?

Forwarded emails tend to cause blacklisting with major email providers, and it will cause your emails to be marked as spam.  Blacklisting also causes your server’s sending reputation to be penalized since it was the last server to send the email. Ultimately, your server will become blacklisted with the email provider and will affect all of the users on the server.

A solution to blacklisting is to this is to stop mail forwarding altogether. Using a mail fetcher, you can access email in a remote system without having the mail routed through that system’s server. With this process, you can mark a message as spam without affecting your email server’s reputation.

Google Mail Fetcher

Google Mail Fetcher uses POP3 to pull emails from up to 5 email accounts and then parses the emails for spam.  Once set up, Google will check the email accounts on a regular basis, and the new email will appear in your inbox.

Google Mail Fetcher set up:

  1. Log into your Gmail account
  2. Click the gear icon located on the upper right hand corner of the page and select Settings
    Workspace 1_001
  3. Click the Accounts tab
    Selection_002
  4. Locate Check mail from other accounts: and click Add a mail account
    Selection_003
  5.  Type the email address you are wanting to fetch in the new window and click Next
    Selection_004
  6. Enter the following information:
    • In the username field, update the username to the full email address
    • In the password field, enter the password for the email address
    • In the POP Server field, ensure that the mail server is formatted as mail.example.com
    • In the Port dropdown menu, ensure that the port 110 is selected
      • Leave a copy of retrieved message on the server: (Advanced) This settings leaves a copy of the email Google retrieves on your server.
      • Always use a secure connection (SSL) when retrieving mail: Port 995 is required if this option is selected.   We do not recommend using this setting unless you have an SSL installed.
      • Label incoming messages:  This setting automatically labels fetched emails and is recommended for most users to reduce confusion.
      • Archive incoming messages (Skip the Inbox): (Advanced) This settings causes retrieved emails to skip the inbox.
        Recommended Settings:
        Selection_005

 

The next page will have a confirmation that the email address has been added.  You can also configure the mail fetcher to send as the email address you added, or select No and click Finish if you want to configure the setting later.

If you selected Yes, I want to be able to send mail as example@example.com please follow the steps below for additional configuration:

  1. Enter a Name, leave Treat as an alias selected, and click Next Step
    • Name: This will be the displayed name in the message sent.
    • Treat as an alias: This setting is useful when you have other email address that you want Gmail to treat as if they were your primary Gmail address.  Click Learn more for additional information and use cases.
      Selection_008
  2. Use the following information:
    • SMTP Server: Format the server as mail.example.com
    • Port: Leave the port number as 587
    • Username: Use the full email address
    • Password: Use the password for the email address
    • Ensure that the Secured connection using TLS option is selected
      Selection_011
  3. Click Add Account

Once the account credentials are verified, a verification email is sent to the email address that was just added.  Simply click the link in the email to finalize the changes or enter the code in the Confirm verification and add your email address screen.
Selection_010

Selection_012

Selection_009

You can now select the email address in the From: field when creating a message/reply via dropdown box.

Email: How to setup an IMAP e-mail account in Mozilla Thunderbird

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This tutorial assumes you’ve already created your new email account in SiteAdmin or cPanel.

Now let’s learn how to setup that new email account in Thunderbird, so you’ll be able to send/receive emails to/from that new email account from here.

  • 1) Click the menu button
    Selection_001
  • 2) Navigate to Preferences and click on Account Settings
    Workspace 1_004
  • 3) Click Account Actions at the bottom of the menu and click on Add Mail Account…
    Workspace 1_005
  • 4) Type the name to be displayed, the full email address, password, and click Continue
    Selection_006
  • 5) Ensure that the radio button for IMAP (remote folders) is selected and click Done
    Selection_007
  • 6) Once the account is authenticated, click OK to close account settings.
    Selection_008

That’s it! We’ve successfully setup an email account, and can now start sending and receiving emails to and from that account, from Thunderbird.

This is the end of the tutorial. You now know how to setup an email account in Thunderbird. Remember that you also have to create that email address in your hosting account before it will work.


How to setup an email account in KMail

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KMail Setup Guide

Follow the steps below to configure KMail.

  1. Go to Settings and click Configure KMail.
  2. Click Identity and add the name you want to display in emails and full email address.
  3. Click Accounts or Network.
  4. Under the Receiving tab, press the ADD button and add your incoming email information.
    • The Account Name or Login must be the full email address.
    • The Host should be mail.example.com. Replace example.com with your own domain name.
  5. Click OK to close.
  6. While still on Accounts or Network, switch to the Sending tab.
  7. Press the ADD button and add your outgoing email information.
    • Use SMTP and Host is again “mail.example.com”.
    • Be sure to check the Server requires authentication box if you have one.
  8. Click OK to close.
  9. Click OK again, and you should be able to use your email.

 

Setting up POP3 or IMAP with SSL

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POP3 or IMAP configured with SSL

Secure email connections using SSL, requires replacing the regular mail server mail.example.com with the server’s hostname.  The hostname should be used for the incoming and outgoing mail server, and you can locate the hostname for your account by using this article.

Secure Ports for POP3 or IMAP

  • Secure POP3 – port 995
  • Secure IMAP – port 993

Secure Outgoing Ports for POP3 or IMAP

The outgoing mail is always using the SMTP protocol, weather using IMAP or POP3

  • Secure SMTP – port 465

Make sure that your computer’s firewall is not blocking these ports as this can cause the ports to not work properly.  It is not always necessary to use your ISP’s settings, however, if you cannot send from port 26 or port 465, we recommend that you contact your ISP and ask for their outgoing mail server.

SSL Warning

When not using the secure connection settings for email, you may receive notices about the SSL certificate as these certificates are renewed or reissued. The issue can be resolve by updating the email settings with the server name.

If you do not want to change your email settings, you may suppress warnings about the validity of your connection’s SSL certificate by adding an exception or trusting the certificate.

How Do I Run a Traceroute on a Mac?

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Traceroute is a utility that records the route between your computer and your Site5 server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue.

To run traceroute on a Mac, follow these steps:

These steps were created using Mac OS X. For earlier operating systems, you will need to download and use a third party program.

  1. From your hard-drive, open the Applications folder, and click to open the Utilities folder.
  2. Double-click Terminal.
  3. Type traceroute followed by your domain name, and hit Enter.In this example, example.com is used.  Be sure to replace example.com with your actual domain name.

    Traceroute will tell you how many routers your packets travel through, and how long it takes for them to travel between routers. If the routers have DNS entries, traceroute will list the names of the routers as well as their network affiliation and geographic location.
  4. Check for times between hops that are greater than 200 ms or that return asterisks *** which indicate that your request has timed out.

If there are long return times or if your request timed out, copy the information and contact us via Live Chat for assistance.

Configuring Email for Android

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Configuring your email client may seem overwhelming at first. However, provided that you have the key information you need, you can get your emails up and running quickly.

First, it is important to know what your email configuration settings are. You need these so you can set up your preferred email client.

—SSL Settings—

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


—Non-SSL Settings—

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Setting Up Email Client in Mobile Devices

The instructions below discuss how you can set up your email client on your mobile device using the settings above.

  1. On your mobile device, launch your preferred email client application. In this example, we will use Gmail.
  2. Once launched, look for Settings.
  3. Select Add Account, then Other.
  4. Enter your complete email address. Click Next.
  5. Select preferred incoming protocol – IMAP or POP.
  6. Enter your password, then click Next.
  7. Using the settings above, enter the incoming server and port, then click Next.
  8. Enter the outgoing server and port. Once done, click Next.
  9. Enable preferred settings.
    • Notify me when the email arrives
    • Sync emails for this account
    • Automatically download attachments when connected to WiFi.
  10. (Optional) Enter a preferred name to your account. Click Next.

You now have successfully set up your emails on your device!

Email: How to set up a POP/IMAP email account in Microsoft Outlook 2016

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This article is your step-by-step guide on configuring your email account with us using Microsoft Outlook 2016.

Note: Before you set up your Outlook 2016 to receive your mail, make sure you have already created an email address in cPanel or in SiteAdmin.

SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


Non-SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Configuring Outlook 2016

  1. Launch Microsoft Outlook 2016.
    • If you are launching it for the first time, you’ll directly see the window below.
      • Enter your Email Address.
      • Check the box for Let me set up my account manually.
      • Click Connect.
         1_enter_email_address_page
    • If you’re setting it up for other email accounts, you can tap on  File Menu and select Add Account.
  2. Select POP or IMAP, depending on your preference.
    2_email_protocol_options
  3. Assign the settings above and enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.
    3_imap_account_settings
  4. Enter your email Password and click on Connect.
    4_imap_account_password
  5. Your email account is now successfully added.
    5_email_account_added_successfully
  6. Click Done.
  7. You should now be able to manage your emails!
    6_outlook_inbox

Email: How to set up a POP/IMAP email account in macOS

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Note: Before you set up your macOS for your emails, make sure to create an email account. If you haven’t created one yet, please check this article for the instructions: Email: Create Email Account.

You can access and manage your mailbox by setting up an email client on your desktop or mobile device. This article provides a complete set of matching settings for each desired email configuration for our servers.

Email client configuration settings

SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


Non-SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Configuring macOS

macOS is an operating system used by Apple personal computers, such as the Apple MacBook Pro, etc. It has a default mail client, which you can configure as follows:

  1. Launch the Mail App in your MacBook.
    1-macos
  2. Choose Other Mail Account.
    2-macos-other-mail-account
  3. Please enter the Display Name, Email Address, and Password for your email account and click on Sign In.
    3-macos-add-a-mail-account
  4. Enter the provided hostnames, port numbers, and encryption options for the Incoming Mail and Outgoing Mail servers. See the settings above.
    4-macos-mail-settings
  5. You’ve successfully set up your email account.
    5-macos-sucessfully-added
  6. Check your Inbox for your emails.
    6-macos-inbox
  7. You may now start composing your email!
    7-macos-compose

Email: How to set up a POP/IMAP email account in Microsoft Outlook 2019

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This article is your step-by-step guide on configuring your email account with us using Microsoft Outlook 2019.

Note: Before you set up your Outlook 2019, make sure you have already created an email address in your cPanel.

SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


Non-SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Configuring Outlook 2019

  1. Open Microsoft Outlook 2019.
    • If you’re setting it up for other email accounts, you can tap on  File Menu and select Add Account.
  2. Enter your Email Address, check the box for Let me set up my account manually, then tap Connect.
    1_enter_email_address_page
  3. Choose POP or IMAP, depending upon your preferred Incoming Protocol.
    2_email_protocol_options
  4. Refer to the settings above and enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.
    3_imap_account_settings
  5. Type your email Password and click on Connect.
    4_imap_account_password
  6. Your email account is now successfully added.
    5_email_account_added_successfully
  7. Click Done.
  8. You should now be able to send and receive emails!
    6_outlook_inbox

Email: How to set up a POP/IMAP email account in Thunderbird 91

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Before you set up Thunderbird for your emails, make sure to create an email account first. For more information on how to create an email account, please check out the steps in this article: Email: Create Email Account.

Important: Thunderbird 91 should be directly downloaded from thunderbird.net and set up as an upgrade from Thunderbird version 78 or earlier.

Setting up email in Thunderbird 91

To set up an email on Thunderbird 91:

  1. Launch Thunderbird.
  2. Go to Tools and select Account Settings, then click Add Account.
  3. On the Set Up Your Existing Email Address page, do the following:
    • Enter your Full Name (this will be your display name on every email sent).
    • Enter your email address and password. You may put a checkmark on Remember password.
    • Select the Configure Manually link.
      1_thunderbird_manual_setup
  4. Fill out the incoming and outgoing server information. You can check this article to get your server information: Setting up POP3 or IMAP with SSL.
    • In the Incoming Server, select POP or IMAP.
    • Enter your incoming port.
    • Select the connection type. SSL/ TLS is recommended.
    • Enter your username, which is your email address.
    • In the Outgoing server, make sure to select No Authentication Method from the dropdown.
    • Enter your outgoing port.
      2_thunderbird_setup_existing_mail
      3_thunderbird_email_setup_page
  5. Click Done.
You can also check Mozzila Thuderbird’s documentation: Set Up an Email.

Email: How to set up an email account in Windows 10

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Before we begin:

  • Make sure that your email address has been added to your cPanel. To add an email account to your cPanel, please follow the instructions in the article Email: Create Email Account.
  • In the steps below, we will configure your email using SSL for both incoming and outgoing settings. For the SSL settings, you may check out the article Setting up POP3 or IMAP with SSL.

Let’s get started!

  1. Click on the Windows (Start) button at the bottom left of the screen.
    1_windows_start_button
  2. Search for Mail. Then, click on Open to launch the application.
    2_windowsmail_app
  3. In the Add an Account page, select Advanced Setup.
    4_windows_add_account_page
  4. Select Internet Email from the options.
    4_windows_advanced_setup
  5. On the next page, provide the following information:
    • Email address
    • Username
    • Email password
    • Account name
    • Send your message using this name (email display name)
    • Incoming email server
    • SMTP email server
    • Check all the tick boxes except for the Require SSL for Outgoing Email.
      5_windows_mail_settings
  6. Once done, click on Sign In.

Email: How to set up a POP/IMAP email account in Microsoft Outlook 365

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This article is your guide on configuring your email account with us using Microsoft Outlook 365.

Note: Before you set up Outlook 365 for your emails, make sure to create an email account in cPanel or SiteAdmin first.

SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


Non-SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Configuring Microsoft Outlook 365

  1. Launch Microsoft Outlook 365.
    • If this is a first-time setup, you’ll directly see the window below.
      • Enter your Email Address.
      • Check the box for Let me set up my account manually.
      • Click Connect.
        1_enter_email_address_page
    • If you’re setting it up for another email account, you can tap on File Menu and select Add Account.
  2. Select POP or IMAP, depending on your preference.
    2_email_protocol_options
  3. Assign the settings above and enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.
    3_imap_account_settings
  4. Enter your email password and click on Connect.
    4_imap_account_password
  5. Your email account has been successfully added.
    5_email_account_added_successfully
  6. Click Done.
  7. You should now be able to manage your emails!
    6_outlook_inbox

Email: How to set up an email account on iPhone iOS 14 and 15

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Note: Before you begin setting up your iPhone for your emails, make sure you’ve added the email account in your cPanel. For more information, check out the article Email: Create Email Account.

After you’ve created an email, you can manage and access your mailbox by setting up an email client on your mobile or desktop device. This article discusses the matching settings for each desired email configuration for our servers.

SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 993

POP
Inbound Server – mail.example.com
Port: 995

SMTP
Outbound Server – mail.example.com
Port: 465


Non-SSL Settings

Please replace example.com with your actual domain name.

IMAP

Inbound Server – mail.example.com
Port: 143

POP
Inbound Server – mail.example.com
Port: 110

SMTP
Outbound Server – mail.example.com
Port: 25 or 587


Configuring email on iPhone devices

  1. From your iPhone Settings, click on Accounts, then select Add Accounts. 1_apple-iphone-add-account
  2. Select Other.
    2_apple-iphone-add-account-other
  3. Click Add Mail Account.
    3_apple-iphone-add-account-add-mail-account
  4. Enter your email details, such as your name, username, and password.
    4_apple-iphone-new-account
  5. Choose POP or IMAP incoming protocol based on your requirement.
    5_apple-iphone-new-account-incoming
  6. Refer to the settings above and enter the respective hostnames, port numbers, and encryption methods for the Incoming Mail and Outgoing Mail servers.
  7. You have successfully added your email account.
    6_apple-iphone-successful
  8. You can now view your inbox and start composing new emails.
    7_apple-iphone-inbox
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